ECOM

A storefront reading the same stock the warehouse works from

Selling online is straightforward until the catalogue, the stock position and the ledger disagree. We build the storefront as another consumer of the same operational data.

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Called about

The site sells stock that is already committed elsewhere.

Product data is maintained twice, and the two copies differ.

Marketplace orders arrive as a spreadsheet.

Returns land in the warehouse with no matching record.

Catalogue

One product record with channel-specific attributes, pricing and media, published outward.

Checkout

Cart, tax, shipping options and payment, with stock reserved at the moment of order.

Marketplaces

Listing, stock and order synchronisation with the marketplaces you already sell on.

Post-purchase

Tracking, delivery status and returns initiation, reading the same order record as support.

Included in every ecommerce scope

  • Product data model
  • Channel pricing rules
  • Stock exposure policy
  • Payment and tax configuration
  • Order and returns flow
  • Marketplace listing rules
  • Content publishing workflow
  • Analytics and event tracking

The seams we design first

ECOM · OMS Order intake, status feed and returns authorisation
ECOM · IMS Available to promise and reservation on checkout
ECOM · ERP Invoicing, credit notes and revenue posting
ECOM · payments Authorisation, capture, refund and reconciliation
Assisted layer

What AI does in ecommerce, specifically

It drafts and ranks. A merchandiser approves anything a customer will see.

Catalogue enrichment

Attributes and descriptions drafted from supplier data and existing copy, queued for a merchandiser to approve.

Search relevance

Query and no-result logs turned into synonym and ranking changes, with the affected searches shown.

Fraud and address checks

Risky orders held with the reason stated, so a person decides rather than a blanket rule.

Support deflection

Order status and returns questions answered from the live order record, with a handover to a person on anything else.

The integration layer

Show us where your storefront and your ledger disagree.

That gap is usually one interface and one policy decision.

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